Terms of Service

1. Agreement

These Terms are between Sansa Group AB, acting through Sansa Vision, its operating subdivision and the operator of YouSaid, and the person or organization accepting them. If you use YouSaid for an organization, you confirm that you can bind that organization. Our Privacy Policy and applicable order or plan form are part of this agreement.

2. Accounts and access

You must provide accurate account information, protect access to your email and devices, and promptly report unauthorized use. You are responsible for people and applications you authorize. YouSaid may require step-up verification for exports, key changes, mass sends, or destructive operations.

Every plan can create API keys. Workspace owners and admins create, rotate, and revoke them. Each key is limited to one product and the scopes you choose, is shown once, and is stored by us only in hashed form. Keep keys in server-side secret storage. Requests made with a key count toward your plan's allowances and are subject to per-key and per-workspace rate limits. You are responsible for requests made with your keys until you revoke them.

3. The service

YouSaid provides customer inbox, evidence, survey, decision, developer, AI-assisted, release follow-up, and Proof tools. Proof lets you collect testimonials, recordings, images, and screenshots from your customers, manage their consent, import existing reviews, monitor public mentions, and display approved stories on your sites and apps. Features may change as the product develops. We will not materially reduce paid core functionality during a current prepaid term without offering a reasonable remedy.

4. Customer data

You retain all rights in customer data. You grant us a limited right to host, process, transmit, and display it only to provide, secure, support, and improve the service as allowed by the Privacy Policy and Data Processing Addendum. You are responsible for notices, consents, instructions, and lawful bases required for your users, including the people whose testimonials, recordings, images, and reviews you collect, import, or display through Proof.

5. Proof consent and public display

Stories are private by default. YouSaid displays a story publicly only within the permission its author granted, and asks the author to approve again when the wording materially changes or a translation is made. Consent templates you write are your responsibility; YouSaid does not review them. Each author can use the control center and Consent Passport to narrow, pause, or withdraw permission at any time. When an author withdraws, YouSaid stops serving the story on YouSaid placements and lists any copies outside YouSaid, such as exports, as removal tasks. You must remove those copies promptly and must not use a story beyond the permission its author gave. Public receipts show where a story came from and its consent status.

6. Rewards and incentives

If you offer a reward for taking part, it must not depend on the rating, sentiment, or content of the response, or on whether the author allows public use. YouSaid enforces this in reward rules, requires a person to approve every reward before it is issued, and requires a disclosure that it shows next to the story wherever YouSaid displays it. If you display stories through the API or your own code, you must show the disclosure too. You are responsible for the rewards you offer, including their funding, taxes, and compliance with local rules. Where YouSaid delivers an approved e-gift card, it uses the provider listed on the subprocessor page; otherwise you deliver the gift yourself.

7. Imported content, Brand Monitor, and the browser extension

You may import reviews and testimonials, monitor public sources, and capture public quotes with the YouSaid browser extension only where you have the right to do so and in line with each source's terms. YouSaid applies a source policy to each source, for example it never stores screenshots from X or LinkedIn, and asks you to confirm the source's terms before a mention becomes evidence or a capture is saved. Consent given on another platform does not carry over: imported and monitored items can be published through YouSaid only after the author approves a new YouSaid permission request. Monitored mentions are deleted after the source-specific period described in the Privacy Policy. The extension is provided for signed-in workspace users and saves captures as private evidence.

8. Acceptable use

You may not use YouSaid to break the law, infringe rights, distribute malware, conduct surveillance without authority, send unlawful or deceptive messages, collect secret credentials, bypass limits, probe other tenants, present fabricated or altered testimonials as genuine, or resell the hosted service without written permission. Security research must follow our published vulnerability process.

9. AI-assisted features

AI features run through SansaAI, a Sansa AI gateway, after YouSaid removes secrets and common personal identifiers from the text sent. AI output may be incomplete or incorrect. You must review it before relying on it for product, legal, security, employment, medical, financial, or customer commitments. YouSaid requires human approval for mass messaging, AI-drafted proof, and certain sensitive actions. You may not represent an AI draft as a personal statement from a named individual without review, and you may not present AI-generated content as a customer's testimonial.

10. Fees, taxes, and merchant of record

Prices, included usage, and limits appear on the pricing page or order form. Paid online purchases use Stripe Managed Payments, with Link acting as merchant of record for eligible transactions. Link processes payment, indirect tax, receipts, subscription administration, disputes, and transaction support. You remain responsible for product support and any taxes on amounts paid to you by the merchant of record. Plans do not upgrade silently. Overage or plan changes require approval unless an order form says otherwise.

11. Renewals and cancellation

Subscriptions renew for the selected monthly or annual period until canceled. You may manage or cancel eligible Managed Payments subscriptions through Link. Cancellation takes effect at the end of the paid term unless law requires otherwise. Fees are nonrefundable except where these Terms, an order form, or mandatory law provides a refund.

12. Confidentiality

Each party will protect the other party's nonpublic business, technical, and customer information using reasonable care and use it only for this agreement. Confidential information excludes information already known without duty, independently developed, lawfully obtained, or public without breach. Required disclosures must be limited and notified where lawful.

13. Intellectual property

YouSaid and its software, design, documentation, and trademarks belong to Sansa Group AB, Sansa Vision, and their licensors. Subject to these Terms, we grant you a limited, nonexclusive, nontransferable right to use the service during your subscription. Feedback about YouSaid may be used without restriction, but it does not transfer your customer content.

14. Service levels and warranties

The service is provided on an as-available basis. We will operate it with reasonable skill and care. Except for express commitments in an order form, we disclaim implied warranties to the maximum extent allowed by law, including merchantability, fitness for a particular purpose, and noninfringement.

15. Liability

Neither party is liable for indirect, incidental, special, exemplary, or consequential loss, or lost profits, revenue, goodwill, or data, except where liability cannot legally be limited. Each party's aggregate liability under this agreement is limited to the fees paid or payable for YouSaid during the 12 months before the event giving rise to the claim. The cap does not apply to payment obligations, intentional misconduct, infringement by customer data, or liabilities that law does not allow us to limit.

16. Suspension and termination

We may suspend access needed to stop a security risk, unlawful use, material breach, or overdue payment. We will give notice and a chance to cure when practical. Either party may terminate for an uncured material breach after 30 days' notice. On termination, your right to use the service ends. You may export customer data during the subscription and for 30 days after termination unless law or security requires a shorter period.

17. Governing law

These Terms are governed by the laws of Sweden, without regard to conflict rules. Courts in Göteborg, Sweden have exclusive jurisdiction, except that either party may seek urgent protective relief in another competent court. Mandatory consumer rights and statutory venue rights remain unaffected.

18. Contact

Questions about these Terms may be sent to legal@yousaid.dev or to Sansa Group AB, organization number 559111-9507, Soldathemsgatan 20, 415 28 Göteborg, Sweden.